Courtesy call
Have servicemen call if they are going to be late with a new estimated time so people are not waiting around.
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DVR managed remotely
Add your commentAdd and maintain DVR recordings through the web. I would love to be able to log in and manage my recordings.
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Rewind a couple of seconds
The older model of DVR used to rewind the program by a couple of seconds when fast forwarding so that you wouldn’t miss the start of the program ...more »
Add your commentThe older model of DVR used to rewind the program by a couple of seconds when fast forwarding so that you wouldn’t miss the start of the program after commercials. It would great to see that reinstated.
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Outage notification
Notify customers when neighborhoods will be maintained so that they can have an alternative in place when they lose connectivity (i.e. through ...more »
Add your commentNotify customers when neighborhoods will be maintained so that they can have an alternative in place when they lose connectivity (i.e. through flyers on doors or email). A lot of people work from home nowadays and they rely on the internet connection.
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Customer service: Read the notes
Have the customer service reps take a minute to read the notes in the customer’s file so that the customer does not start out frustrated with ...more »
Add your commentHave the customer service reps take a minute to read the notes in the customer’s file so that the customer does not start out frustrated with having to rehash everything.
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